Terms of Service

1. Introduction and Acceptance

Welcome to Church's Chicken ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at churchschicken.click (the "Website") and all related services, including but not limited to food ordering, delivery services, catering, franchise information, and customer support (collectively, the "Services").

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Reside in a jurisdiction where our Services are available
• Provide accurate and complete information when creating an account or placing orders
• Comply with all applicable local, state, national, and international laws

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will post the updated Terms on our Website and update the "Effective Date" at the top of this document. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Church's Chicken and its subsidiaries, affiliates, and related entities.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Website or Services.
• "Services" means all services provided by Church's Chicken, including but not limited to food ordering, delivery, catering, franchise opportunities, customer support, and any other related services.
• "Content" means all text, images, graphics, audio, video, data, information, and other materials available on or through our Website or Services.
• "Website" refers to churchschicken.click and all associated subdomains, mobile applications, and digital platforms.
• "Order" means a request for food products or services submitted through our Website or other approved channels.
• "Delivery Zone" means the geographical areas where we provide delivery services.
• "Account" means the user profile created when you register with our Services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes only. Specifically, you are permitted to:

• Browse our menu and restaurant information
• Place orders for food and beverages
• Access your account information and order history
• Participate in promotional offers and loyalty programs
• Request catering services for legitimate events
• Inquire about franchise opportunities
• Contact customer support for assistance
• Leave reviews and feedback about our products and services

3.2 Prohibited Use

You agree not to use our Services for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

• Illegal Activities: Using our Services for any illegal purposes or in violation of any applicable laws or regulations
• Harmful Behavior: Transmitting viruses, malware, or other harmful code that could damage our systems or other users' devices
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, or networks
• Intellectual Property Violations: Infringing on our intellectual property rights or those of third parties
• Spam and Solicitation: Sending unsolicited communications, spam, or promotional materials
• False Information: Providing false, misleading, or inaccurate information
• System Interference: Interfering with or disrupting our Services or servers
• Commercial Resale: Reselling our products or services without our express written consent
• Automated Tools: Using bots, scrapers, or other automated tools to access our Services
• Account Sharing: Sharing your account credentials with unauthorized third parties

3.3 Food Service-Specific Terms

Food Safety and Quality

We are committed to maintaining the highest standards of food safety and quality. All our food products are prepared in accordance with applicable health department regulations and industry best practices. However, you acknowledge that:

• Food products may contain allergens including but not limited to wheat, soy, eggs, milk, peanuts, tree nuts, fish, and shellfish
• Cross-contamination may occur despite our best efforts to prevent it
• You are responsible for informing us of any allergies or dietary restrictions when placing orders
• We cannot guarantee that any food item is completely free from allergens

Temperature-Sensitive Items

Our food products are prepared fresh and are best consumed immediately upon delivery. For food safety reasons:

• Hot food items should be consumed within 2 hours of preparation
• Cold items should be refrigerated if not consumed immediately
• We are not responsible for food quality deterioration due to extended delivery times caused by customer unavailability

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breaches

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend:

• Using a strong, unique password
• Enabling two-factor authentication where available
• Regularly updating your password
• Logging out of shared or public devices
• Monitoring your account for unauthorized activity

4.3 Account Limitations

Each person may maintain only one account. Creating multiple accounts or using false information may result in account suspension or termination. We reserve the right to refuse account registration to anyone for any reason.

4.4 Account Termination Rights

We reserve the right to suspend, disable, or terminate your account at any time if you violate these Terms or engage in any prohibited activities. You may also terminate your account at any time by contacting customer support.

5. Products and Services

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and pricing. However:

• Product descriptions are for general information purposes and may not be completely accurate
• Menu items and availability may vary by location and time
• We reserve the right to modify menu items, ingredients, and prices without notice
• Seasonal and limited-time offers may not be available at all locations
• Images of food products are for illustration purposes and actual products may vary

5.2 Pricing and Payment

All prices are displayed in US dollars and are subject to applicable taxes and fees. Payment terms include:

• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and approved digital payment methods
• Prices may vary by location and are subject to change without notice
• Additional fees may apply for delivery, service charges, and tips
• Promotional pricing is subject to terms and conditions of specific offers

5.3 Order Acceptance and Fulfillment

Order processing and fulfillment terms:

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• Order confirmation does not guarantee fulfillment
• Estimated preparation and delivery times are approximate and not guaranteed
• We may substitute similar items if ordered items are unavailable

5.4 Delivery Terms

For delivery orders, the following terms apply:

Delivery Zones and Restrictions

• Delivery is available only within designated delivery zones
• Delivery zones may change based on weather, traffic, and operational conditions
• Minimum order requirements may apply for delivery
• Delivery fees are additional to food costs and vary by location and distance

Delivery Times

• Estimated delivery times are approximate and may vary
• Delays may occur due to weather, traffic, high demand, or other circumstances beyond our control
• We are not liable for delays in delivery
• Special delivery instructions should be provided at the time of ordering

Delivery Requirements

• Someone must be available to receive the delivery at the specified address
• Valid identification may be required for delivery verification
• We may require signature confirmation for certain orders
• If delivery cannot be completed due to customer unavailability, additional fees may apply for re-delivery attempts

5.5 Catering Services

For catering orders, additional terms apply:

• Advance notice is required for catering orders (typically 24-48 hours)
• Minimum order quantities may apply
• Special pricing may apply for large orders
• Delivery and setup fees may apply
• Cancellation policies are more restrictive for catering orders

5.6 Returns and Refunds

Due to the nature of food products, returns are generally not accepted. However, we stand behind the quality of our products. For detailed information about our refund policy, please refer to our Refund Policy.

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content on our Website and Services, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.

Specifically, the following are protected intellectual property:

• The Church's Chicken name, logo, and all related trademarks
• Recipe formulations and cooking methods
• Website design, layout, and user interface
• Marketing materials and promotional content
• Software, applications, and technology systems
• Product images and photography
• Menu descriptions and nutritional information

6.2 Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:

• Modify, copy, distribute, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or trade names without authorization
• Reverse engineer or attempt to extract source code from our software

6.3 User Content License to Us

When you submit content to our Services (such as reviews, comments, photos, or feedback), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

6.4 Copyright Infringement Reporting

We respect the intellectual property rights of others. If you believe that your copyrighted work has been used on our Website in a way that constitutes copyright infringement, please contact us with the following information:

• Description of the copyrighted work you claim has been infringed
• Description of where the infringing material is located on our Website
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services. This includes but is not limited to reviews, comments, photos, videos, and any other materials. You represent and warrant that:

• You own or have the necessary rights to use and authorize the use of your content
• Your content does not infringe on the rights of any third party
• Your content is accurate and not misleading
• Your content complies with all applicable laws and regulations

7.2 Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Violates any intellectual property rights
• Contains viruses, malware, or other harmful code
• Is spam or unsolicited promotional material
• Contains personal information of others without their consent
• Is false, misleading, or fraudulent
• Promotes discrimination, hatred, or violence
• Violates any applicable laws or regulations

7.3 Content Moderation

We reserve the right, but have no obligation, to monitor, edit, or remove any user content at our sole discretion. We may remove content that violates these Terms or is otherwise objectionable. We do not endorse any user content and are not responsible for the accuracy or reliability of such content.

7.4 Content Backup and Loss

We are not responsible for backing up or preserving your content. You should maintain your own copies of any important content you submit to our Services.

8. Disclaimers

8.1 "As Is" Service Provision

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

8.2 No Warranty of Uninterrupted Service

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE.

8.3 Third-Party Content Disclaimer

Our Services may include content provided by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials, and we do not warrant or endorse any third-party content.

8.4 Food Safety Disclaimer

While we maintain high standards of food safety and quality, we cannot guarantee that our food products will be completely free from all allergens or contaminants. Customers with food allergies or dietary restrictions should exercise caution and inform us of their requirements when ordering.

8.5 Nutritional Information Disclaimer

Nutritional information provided is approximate and may vary based on preparation methods, ingredient substitutions, and portion sizes. This information should not be used as a substitute for professional medical advice.

8.6 Professional Advice Disclaimer

Our Services are not intended to provide professional advice of any kind, including but not limited to medical, nutritional, legal, or financial advice. Any information provided is for general informational purposes only.

9. Limitation of Liability

9.1 Maximum Liability Limits

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• LOSS OF PROFITS, BUSINESS OPPORTUNITIES, OR REVENUE
• LOSS OF DATA OR INFORMATION
• BUSINESS INTERRUPTION OR DOWNTIME
• COST OF SUBSTITUTE PRODUCTS OR SERVICES
• PERSONAL INJURY OR PROPERTY DAMAGE (EXCEPT WHERE REQUIRED BY LAW)
• DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR CONTENT
• DAMAGES RESULTING FROM YOUR VIOLATION OF THESE TERMS

9.3 Force Majeure

We shall not be liable for any failure or delay in performance of our Services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Church's Chicken, its subsidiaries, affiliates, officers, directors, employees, agents, and partners from and against any claims, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party, including other users
• Your user content or any content you submit through our Services
• Any fraudulent or illegal activity by you
• Your negligence or willful misconduct

10.1 Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any claim that affects us without our prior written consent.

10.2 Survival of Indemnification

This indemnification obligation shall survive the termination or expiration of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11.2 Third-Party Terms Apply

When you access third-party services through our Website, you do so at your own risk and subject to the terms and conditions of those third parties. We encourage you to read the terms and privacy policies of any third-party services you access.

11.3 No Endorsement

The inclusion of any link to a third-party website or service does not imply our endorsement of that website, service, or its content. We disclaim all warranties and representations regarding third-party content.

11.4 Payment Processors

We may use third-party payment processors to handle transactions. Your payment information may be subject to the terms and privacy policies of these processors in addition to our own policies.

12. Termination

12.1 Company Right to Terminate

We may suspend, disable, or terminate your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Extended periods of inactivity
• Technical or security reasons
• Changes to our business operations

12.2 User Right to Terminate

You may terminate your account and stop using our Services at any time by contacting customer support or using the account closure feature if available.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services will cease immediately
• We may delete your account and all associated data
• Outstanding orders may be canceled (subject to our cancellation policy)
• You remain liable for all charges incurred prior to termination
• Provisions that by their nature should survive will continue to apply

12.4 Survival of Provisions

The following provisions shall survive termination: intellectual property rights, user content licenses, disclaimers, limitation of liability, indemnification, and general provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Texas, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Texas, and you hereby consent to the jurisdiction and venue of such courts.

13.3 Dispute Resolution Process

Before filing any legal claim, you agree to first contact us to attempt to resolve the dispute informally. Please send a detailed description of your dispute to our customer support team at [email protected].

13.4 Limitation on Time to File Claims

Any claim arising out of or related to these Terms or our Services must be filed within one (1) year after the cause of action arose; otherwise, such claim is permanently barred.

13.5 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion. Changes may be necessary due to:

• Changes in applicable laws or regulations
• Changes to our business operations or Services
• Security or technical considerations
• User feedback and experience improvements

14.2 Notification of Changes

When we make material changes to these Terms, we will:

• Post the updated Terms on our Website
• Update the "Effective Date" at the top of this document
• Send notification to registered users via email when practical
• Display a prominent notice on our Website for significant changes

14.3 Continued Use Equals Acceptance

Your continued use of our Services after any changes to these Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must discontinue use of our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking these Terms each time you use our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and Church's Chicken regarding your use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

15.6 Headings for Convenience

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

15.7 Language

These Terms are written in English. Any translation of these Terms is provided for convenience only, and the English version shall control in case of any conflict.

15.8 Electronic Communications

By using our Services, you consent to receive electronic communications from us. These communications may include notices about your account, promotional messages, and other information related to our Services.

16. Contact Information