Refund Policy
Our commitment to customer satisfaction and transparent refund procedures
Overview
At Church's Chicken, your satisfaction is our top priority. We are committed to providing high-quality food and exceptional service to every customer. This refund policy outlines our dedication to resolving any concerns you may have with your order and ensuring you have a positive dining experience.
Our Promise
If you're not completely satisfied with your Church's Chicken experience, we'll work with you to make it right. Your happiness is our success.
We understand that food quality, order accuracy, and timely service are essential to your satisfaction. When these standards are not met, we are prepared to offer appropriate remedies, including refunds where applicable.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions:
Timeframe Requirements
- In-Store Purchases: Refund requests must be made within 24 hours of purchase
- Online Orders: Refund requests must be submitted within 48 hours of order completion
- Delivery Orders: Issues must be reported within 2 hours of delivery
- Catering Orders: Refund requests must be made within 24 hours of the event
Product Condition
- Food items must be substantially uneaten (more than 75% remaining)
- Products must be returned in original packaging where applicable
- Temperature-sensitive items must be returned within safe consumption timeframes
- Custom or specially prepared orders require manager approval
Proof of Purchase
- Original receipt or order confirmation number
- Credit card or payment verification (if receipt unavailable)
- Photo documentation of the issue (for quality concerns)
- Valid government-issued ID for cash refunds over $25
Non-Refundable Items
The following items and services are not eligible for refunds under normal circumstances:
Food Items
- Partially consumed meals (less than 75% remaining)
- Custom orders prepared to specific customer requests
- Items consumed more than 2 hours after purchase
- Special dietary modifications or substitutions
Services & Other Items
- Gift cards (unless required by law)
- Promotional items or free samples
- Third-party delivery service fees
- Catering deposits (may be transferred to future orders)
Refund Process
Follow these steps to request a refund:
Step 1: Contact Us Immediately
- Visit the store where you made your purchase
- Call our customer service line at +1 855-228-6325
- Email us at [email protected]
- Submit an online refund request form
Step 2: Provide Required Information
- Order number or receipt details
- Date and time of purchase
- Specific reason for refund request
- Photos of the issue (if applicable)
Step 3: Return Items (If Required)
- Bring uneaten food items to the store
- Keep original packaging when possible
- Present proof of purchase
- Allow staff to inspect the items
Step 4: Refund Processing
- Manager review and approval
- Refund method determination
- Processing and completion
- Confirmation receipt provided
Refund Methods
Refunds will be processed using the following methods and timeframes:
Credit Card
Refunded to original payment method
3-5 business daysCash
Immediate cash refund at store
InstantStore Credit
Credit toward future purchases
ImmediateProcessing Times
- In-Store Refunds: Processed immediately upon approval
- Online Order Refunds: 1-2 business days to initiate, 3-5 business days to complete
- Mobile App Refunds: Processed within 24 hours, credited in 3-5 business days
- Third-Party Payment Services: May take 7-10 business days depending on provider
Exchanges
In many cases, we may offer exchanges as an alternative to refunds, which can provide faster resolution:
When Exchanges Are Offered
- Incorrect order items
- Food quality concerns
- Temperature issues with hot items
- Missing components of combo meals
- Preference changes within 30 minutes of order
Exchange Benefits
- Faster resolution than refunds
- No loss of promotional pricing
- Maintains combo meal discounts
- Fresh preparation guaranteed
- Can upgrade with price difference
Damaged or Defective Items
We have special procedures for handling damaged or defective food items to ensure your safety and satisfaction:
Immediate Action Required
- Do not consume any food that appears spoiled, contaminated, or unsafe
- Contact us immediately at +1 855-228-6325 or visit the store
- Preserve the item for inspection (refrigerate if necessary)
- Take photos if possible for documentation
Quality Issues Covered
- Food safety concerns
- Undercooked or overcooked items
- Foreign objects in food
- Spoiled or expired ingredients
- Incorrect temperature (cold hot food)
- Packaging damage causing contamination
- Allergen contamination
- Visible mold or discoloration
Our Guarantee
Any confirmed food safety issue will result in a full refund plus a gesture of goodwill, such as a future meal voucher or store credit. Your health and safety are paramount.
Contact Information
For refund requests or questions about this policy, please reach out using any of the following methods:
Customer Service
Available 24/7 for urgent issues
Response within 24 hours
Visit our corporate office for complex issues
Emergency hotline available 24/7
What to Include in Your Refund Request
- Your full name and contact information
- Order number, receipt number, or transaction ID
- Date and time of purchase
- Store location (if applicable)
- Detailed description of the issue
- Photos of the problem (if relevant)
- Preferred refund method
Policy Updates
This refund policy may be updated periodically to reflect changes in our operations or legal requirements. The most current version will always be available on our website at churchschicken.click.
Last Updated: January 2026 | Effective Date: Immediately