Cookie Policy

Last Updated: January 1, 2024

1. Introduction

This Cookie Policy explains how Church's Chicken ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at churchschicken.click (the "Website"). This policy works together with our Privacy Policy to give you a complete picture of how we handle your information.

By using our Website, you consent to the use of cookies as described in this policy. If you do not agree to our use of cookies, you should disable cookies in your browser settings or stop using our Website.

This policy is specifically designed for our food service business and covers cookies related to online ordering, delivery preferences, location services, and other restaurant-specific functionalities.

2. What Are Cookies

Cookies are small text files that are stored on your computer, smartphone, or other device when you visit a website. They contain information that helps websites remember your preferences and improve your experience.

How Cookies Work

When you visit our Website, our server sends a cookie to your browser. Your browser stores the cookie and sends it back to our server each time you visit pages on our site. This allows us to recognize your device and remember information about your visit.

Types of Cookies by Duration

  • Session Cookies: These are temporary cookies that are deleted when you close your browser. They help our Website function properly during your visit.
  • Persistent Cookies: These remain on your device for a set period or until you delete them. They remember your preferences between visits.

Types of Cookies by Origin

  • First-Party Cookies: Set directly by our Website to remember your preferences and improve functionality.
  • Third-Party Cookies: Set by external services we use, such as Google Analytics or Facebook, to provide additional features.

3. Why We Use Cookies

We use cookies for several important purposes that enhance your experience on our Website:

Essential Website Functionality

  • Managing your online orders and shopping cart
  • Remembering your login status
  • Maintaining security and preventing fraud
  • Enabling core website features

Performance Improvement

  • Analyzing website traffic and usage patterns
  • Identifying and fixing technical issues
  • Optimizing website speed and performance
  • Understanding which content is most popular

User Experience Personalization

  • Remembering your delivery location preferences
  • Saving your favorite menu items
  • Customizing content based on your interests
  • Storing your language and region settings

Analytics and Statistics

  • Measuring website effectiveness
  • Understanding customer behavior
  • Improving our services based on usage data
  • Tracking conversion rates for marketing campaigns

Marketing and Advertising

  • Showing relevant advertisements
  • Measuring ad campaign effectiveness
  • Preventing duplicate ad impressions
  • Providing personalized offers

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for our Website to function properly. They cannot be disabled without affecting core functionality.

Cookie Name Provider Purpose Type Duration
PHPSESSID Church's Chicken Manages user session and login status Session Browser close
cart_items Church's Chicken Stores items in your shopping cart Persistent 7 days
csrf_token Church's Chicken Prevents cross-site request forgery attacks Session Browser close
user_location Church's Chicken Remembers your delivery location Persistent 30 days
cookie_consent Church's Chicken Records your cookie preferences Persistent 1 year

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting anonymous information.

Cookie Name Provider Purpose Type Duration
_ga Google Analytics Distinguishes unique users Persistent 2 years
_gid Google Analytics Distinguishes unique users (short-term) Persistent 24 hours
_gat Google Analytics Throttles request rate Persistent 1 minute
_ga_XXXXXXXXXX Google Analytics Stores session state for GA4 Persistent 2 years
site_performance Church's Chicken Tracks page load times and errors Session Browser close

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization based on your preferences.

Cookie Name Provider Purpose Type Duration
preferred_location Church's Chicken Remembers your preferred restaurant location Persistent 90 days
menu_preferences Church's Chicken Stores your dietary preferences and favorites Persistent 1 year
language_pref Church's Chicken Remembers your language selection Persistent 1 year
ui_settings Church's Chicken Stores interface customizations Persistent 6 months

4.4 Targeting/Marketing Cookies

These cookies are used to deliver relevant advertisements and measure their effectiveness.

Cookie Name Provider Purpose Type Duration
_fbp Facebook Stores browser information for ad targeting Persistent 3 months
fr Facebook Enables ad delivery and measurement Persistent 3 months
_gcl_au Google Ads Stores click identifiers for conversion tracking Persistent 90 days
ad_prefs Church's Chicken Records your advertising preferences Persistent 1 year

5. Third-Party Cookies

We work with trusted third-party services that may set their own cookies on your device. These partners help us provide better service and understand our customers' needs.

Google Analytics

We use Google Analytics to understand how visitors use our Website. This service provides insights into user behavior, popular content, and website performance.

Privacy Policy: https://policies.google.com/privacy

Facebook

Facebook cookies help us measure the effectiveness of our advertising campaigns and show relevant ads to potential customers.

Privacy Policy: https://www.facebook.com/policy.php

Google Ads

Google Ads cookies enable us to show targeted advertisements and track conversions from our advertising campaigns.

Privacy Policy: https://policies.google.com/privacy

6. Cookie Duration

Different cookies remain on your device for different periods:

Session Cookies

These cookies are deleted automatically when you close your browser. They include:

  • PHPSESSID (login session)
  • csrf_token (security)
  • site_performance (analytics)

Persistent Cookies

These cookies remain on your device for specified periods:

Duration Cookie Examples Purpose
1 minute _gat Rate limiting
24 hours _gid User identification (short-term)
7 days cart_items Shopping cart persistence
30 days user_location Location preferences
90 days preferred_location, _gcl_au Location and ad tracking
3 months _fbp, fr Facebook advertising
6 months ui_settings Interface preferences
1 year cookie_consent, menu_preferences, language_pref, ad_prefs Long-term preferences
2 years _ga, _ga_XXXXXXXXXX Google Analytics tracking

7. How to Manage Cookies

7.1 Browser Settings

You can control cookies through your browser settings. Here are step-by-step instructions for popular browsers:

Google Chrome

  1. Open Chrome and click the three dots menu in the top-right corner
  2. Select "Settings"
  3. Click "Privacy and security" in the left sidebar
  4. Select "Cookies and other site data"
  5. Choose your preferred cookie settings:
    • "Allow all cookies" (default)
    • "Block third-party cookies in Incognito"
    • "Block third-party cookies"
    • "Block all cookies"
  6. To delete existing cookies, click "See all cookies and site data" and remove specific cookies or clear all data

Mozilla Firefox

  1. Open Firefox and click the menu button (three horizontal lines)
  2. Select "Settings"
  3. Click "Privacy & Security" in the left panel
  4. Under "Cookies and Site Data," choose your preferred setting:
    • "Standard" (blocks known trackers)
    • "Strict" (blocks all trackers and some site content)
    • "Custom" (choose specific settings)
  5. To clear existing cookies, click "Clear Data" and select what to remove
  6. Use "Manage Data" to delete cookies from specific websites

Safari (Mac)

  1. Open Safari and click "Safari" in the menu bar
  2. Select "Preferences"
  3. Click the "Privacy" tab
  4. Under "Cookies and website data," choose:
    • "Always allow"
    • "Allow from websites I visit"
    • "Allow from current website only"
    • "Always block"
  5. To remove existing cookies, click "Manage Website Data" and remove specific sites or "Remove All"

Microsoft Edge

  1. Open Edge and click the three dots menu
  2. Select "Settings"
  3. Click "Cookies and site permissions" in the left sidebar
  4. Select "Cookies and site data"
  5. Choose your cookie settings:
    • "Allow sites to save and read cookie data"
    • "Block third-party cookies"
    • "Block all cookies"
  6. Use "See all cookies and site data" to manage or delete specific cookies

7.2 Opt-Out Links

You can opt out of specific tracking services:

7.3 Our Cookie Consent Tool

When you first visit our Website, you'll see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences

You can change your preferences at any time by:

  1. Scrolling to the bottom of any page on our Website
  2. Clicking "Cookie Settings" in the footer
  3. Adjusting your preferences in the popup that appears
  4. Saving your new settings

8. Consequences of Disabling Cookies

While you have the right to disable cookies, doing so may affect your experience on our Website:

Essential Functionality That May Not Work:

  • Shopping cart functionality (items may not be saved)
  • User account login and authentication
  • Order placement and payment processing
  • Location-based services (finding nearby restaurants)
  • Security features and fraud prevention

Features With Degraded Experience:

  • Personalized menu recommendations
  • Saved delivery addresses and preferences
  • Customized content and offers
  • Website performance optimization
  • Language and region settings

Analytics and Marketing Impact:

  • We cannot improve our Website based on usage patterns
  • You may see less relevant advertisements
  • Marketing campaigns cannot be properly measured
  • Customer support may be less effective

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) setting that sends a signal to websites requesting not to track the user. Currently, there is no industry standard for how websites should respond to DNT signals.

Our Website's response to DNT signals:

  • We currently do not alter our data collection practices in response to DNT signals
  • We continue to collect information as described in this Cookie Policy
  • You can still control cookies through your browser settings or our cookie consent tool
  • We monitor industry developments and may update our DNT response in the future

To enable DNT in your browser:

  • Chrome: Settings → Privacy and security → Send a "Do Not Track" request
  • Firefox: Settings → Privacy & Security → Send websites a "Do Not Track" signal
  • Safari: Preferences → Privacy → Website tracking → Ask websites not to track me
  • Edge: Settings → Privacy, search, and services → Send "Do Not Track" requests

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When We Update This Policy:

  • We will post the updated policy on this page
  • We will update the "Last Updated" date at the top of this policy
  • For significant changes, we may provide additional notice through:
    • A prominent notice on our Website
    • Email notification to registered users
    • Social media announcements

Your Continued Use:

By continuing to use our Website after we post changes to this Cookie Policy, you accept the updated terms. If you do not agree with the changes, please stop using our Website and delete any cookies we have set.

Review Recommendations:

We recommend reviewing this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy. You can bookmark this page for easy access.

11. Contact Us

Questions About Our Cookie Policy?

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Email: [email protected]

Phone: +1 855-228-6325

Address:
Church's Chicken
1330 Maryland Ave SW
Washington, DC 20024
USA

We will respond to your inquiry within 30 days. For urgent privacy matters, please call our phone number directly.

12. More Information

For additional information about cookies and online privacy, you may find these resources helpful:

Educational Resources:

Browser Help Pages:

Privacy Tools:

This Cookie Policy is part of our commitment to transparency and your privacy rights. We encourage you to read our complete Privacy Policy and Terms of Service for a full understanding of how we protect and use your information.